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Terms & Conditions

Customer Care

1. Product Quality Guarantee
   - Fresh, high-quality ingredients 
   - Strict quality control measures

2. Responsive Communication
   - Reply to inquiries within 24 hours
   - Multiple contact channels (phone, email)

3. Knowledgeable Staff
   - Trained in product ingredients and health benefits
   - Able to address dietary concerns and restrictions

4. Transparent Labeling
   - Clear ingredient lists

5. Customer Feedback
   - Regular surveys to improve service
   - Address complaints promptly and fairly

6. Loyalty Program
   - Rewards for repeat customers
   - Exclusive offers and early access to new products

7. Educational Resources
   - Provide information on alkaline diet and veganism
   - Offer workshops and online content

8. Delivery and Pickup Options
    - Convenient ordering system
    - Flexible delivery times
    - Shipping available

Privacy & Safety

Privacy Policy:

  1. Data Collection

    • Collect only essential customer information

    • Explain purpose of data collection

  2. Data Protection

    • Use industry-standard encryption

  3. Third-Party Sharing

    • No selling of customer data

    • Limited sharing with service providers (e.g., payment processors)

  4. Customer Rights

    • Access to personal data

  5. Cookie Policy

    • Transparent use of cookies

    • Option to opt-out of non-essential cookies

 

Safety Measures:

  1. Ingredient Traceability

    • Source tracking for all ingredients

    • Regular supplier audits

  2. Allergen Management

    • Clear labeling of potential allergens

    • Strict cross-contamination prevention

  3. Food Safety Certifications

    • Compliance with relevant food safety standards

    • Regular inspections and certifications​

  4. Recall Procedure

    • Efficient product recall system

    • Immediate customer notification process

  5. Staff Training

    • Regular food safety and hygiene training

    • Allergen awareness programs

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

  • Apple Pay

  • Google Pay

Wholesale Inquiries

Contact us via email at chefbiggs@rastakooksco.com

Additional Terms & Conditions

1. Product Information: All juices are crafted from organic ingredients and may vary slightly in flavor and appearance. 
2. Ordering: Orders are subject to availability and are processed on a first-come, first-served basis.
3. Shipping: Delivery times and costs will vary based on location. Rasta Kook’s is not responsible for delays caused by shipping carriers.
4. Returns: Due to the perishable nature of our products, we cannot accept returns or offer refunds once the order is processed.
5. Allergies: Customers should be aware of potential allergens and consult ingredient lists before consumption.
6. Health Claims: Our juices are intended to support overall wellness but are not a substitute for medical advice. Consult with a healthcare provider for specific health concerns.
7. Privacy: Personal information provided during purchase will be kept confidential and used solely for order processing and customer service.
8. Modifications: Rasta Kook’s reserves the right to amend these terms and conditions at any time without prior notice.
By placing an order, you agree to these terms and conditions.

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